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Q: Where do I register for the TWPP Limited Warranty? A: Please go to to register your case and device for the TWPP Limited Warranty.
You will want to click on the orange button that is labeled 'Register Now', which will direct you to a page in which you will be able to register your products for the program. Q: What do I need in order to complete my registration? A: Please see below for a list of required information needed for registration: • Your original receipt for your LifeProof case purchase. You will need to enter in your purchase date as well as upload a photo of your receipt. • Your Program Registration Number. You will need the code printed on the card found inside of your LifeProof packaging. • A screenshot of your device's About page containing the IMEI/ Serial Number/ MEID.
Q: What if I do not have all of the required information to complete the registration? A: Unfortunately, without all of the required information needed for registration you will be unable to register your device and case under the TWPP Limited Warranty. All of this information is required to submit a Service Request. If any information is missing, your Service Request will not be valid.
Q: What if I do not get a confirmation email? A: If you did not get a confirmation email after you registered, it is possible that the registration was unsuccessful. Make sure that when you registered your device and case for the TWPP Limited Warranty you had all of the required information and there were no errors upon completion.
Please contact the TWPP department if you would like to verify your registration. Q: What do I do if there is no card inside of my original packaging? A: Contact the TWPP Department to have one of our customer service representatives contact you. Q: What do I do if I no longer have the original packaging from my LifeProof case? A: The original packaging is not required for registration as long as you have kept the registration card from the packaging with your 9 digit Program Registration Number.
If you have any issues, please contact the TWPP Department to have one of our customer service representatives contact you. Q: How many days do I have to register my device and LifeProof case for the TWPP Limited Warranty? A: You will have 14 days to register your device and LifeProof case for the program from your original date of purchase.
Q: What if I do not register my device and LifeProof case within the allotted time frame? A: Unfortunately, registration must be completed within 14 days of your original purchase date for the LifeProof case.
If registration has not been completed within that time frame, any Service Requests that you submit will be denied. Q: How do I know if my registration is valid? A: Your TWPP Limited Warranty registration will be valid as long as you have submitted all of the required information that was requested at the time of registration. If submitted successfully, you will receive a confirmation e-mail informing you that your registration was completed. Should you have any questions about your TWPP Limited Warranty registration, please contact the TWPP Department to have one of our customer service representatives contact you. Q: What if my electronic device already has physical damage prior to registration?
A: Any damage to your device prior to registration will result in denial of any Service Request that you may file in the future. The TWPP Limited Warranty only covers water damage while your device is in the LifeProof case due to a material or workmanship defect of the LifeProof case. Q: Do I need to complete any steps prior to registering my phone and case for the TWPP Limited Warranty?
A: Please make sure that you have all of the required information to complete the registration and consult LifeProof's Support page for pre-install instructions for your case. Please go to to choose which case you have.
Here, you will be able to review all installation instructions that are recommended by LifeProof. Q: What needs to be included from my receipt to register for the TWPP Limited Warranty? Coppus Turbine Instruction Manual on this page. A: Please see the list below for the information that is required to be visible on your receipt: • Retailer logo • Date of purchase • Item(s) purchased • Amount tendered Note: An example of a proper receipt can be found within the registration portion of the TWPP Limited Warranty.